Cancellation & Refund Policy

Last Updated: May 29, 2026

Digital Services: Once a corporate client or administrator purchases access to a diagnostic tool or sets up an assessment campaign, the services are considered active.
Refund Eligibility: Except as required by law or specified in a separate master service agreement (MSA), all fees paid for assessment credits, platform access, and diagnostic reporting are non-refundable once the tool has been deployed or accessed.

Pre-Deployment: If you purchase a diagnostic package or consulting service and wish to cancel before any assessment tools have been deployed, links generated, or data collected, you may request a cancellation within [e.g., 7 days] of purchase for a full or partial refund, subject to a processing fee.
Subscription Services: If you are enrolled in an ongoing or recurring diagnostic plan, you may cancel your service at any time. Your access will remain active until the end of the current billing cycle, and no further charges will be applied. We do not offer prorated refunds for partial billing cycles.

We value our client relationships and understand that unique operational constraints arise. If you experience technical defects or platform errors that prevent the proper execution of your workplace assessment, please contact our support team immediately so we can investigate and correct the issue, or issue a credit where applicable.

If you have any questions regarding your billing, wish to cancel a service, or need to request assistance, please reach out to us at:
Email: redthorne.llc@outlook.com